Typically, it takes 5-7 weekdays for the order to ship out as most of our products are manufactured and/or printed on-demand. Our clearance sale products, however, can be shipped within 24 hours.

100% Satisfaction Guaranteed

1. Order Verification Requirements

To protect our customers and our business, all refund, return, and exchange requests must be tied to a verified order.

We require:
• Order number
• Full name
• Email used at checkout
• Delivery address
• Original payment method
• Proof of purchase. Requests submitted without complete verification cannot be processed. If information provided does not match the original order, the request will be denied.

2. Delivery Confirmation & “Item Not Received” Claims

We rely on carrier‑verified delivery data.  An order marked “Delivered” by USPS, UPS, FedEx, DHL, or any carrier is considered successfully fulfilled. If you believe your package was not received:
• Claims must be submitted within 48–72 hours of the carrier’s delivery scan.
• A signed non‑receipt affidavit is required.
• Additional documentation may be requested (delivery photo, mailbox photo, ID verification).
• Claims filed outside the 72‑hour window cannot be processed. Orders marked “Delivered” are not eligible for automatic refunds. Suspicious or inconsistent claims may be denied or escalated for manual review.

3. Exchanges are available under the following conditions:

• Items must be unused, unworn, unwashed, and in original packaging with tags.
• Exchanges are allowed only for the same product type (e.g., size or color changes).
• Exchange requests must be submitted within 30 days of delivery.
• Exchanges cannot be used to bypass refund restrictions.
• Items sent back without prior approval will not be accepted. If the requested item is out of stock, store credit may be issued instead.

4. Returns & Refunds: 

Are issued only to the original payment method after the returned item is received and inspected.

Eligibility Requirements:
• Item must be in new, unused condition.
• Item must be returned within 14 days of approval.
• All required documentation must be provided.
• Shipping fees are non‑refundable.

Non‑Refundable Items:
• Final sale items
• Discounted or promotional items
• Gift cards
• Limited‑edition items
• Items purchased with loyalty points or rewards
• Returns that do not meet eligibility criteria will be rejected and sent back to the customer.

5. Defective or Incorrect Items

Claims for defective or incorrect items must be submitted within 72 hours of delivery.

Required documentation:
• Photos of the defect
• Photos of packaging
• Order details
• Proof of purchase
• Defect claims filed after 72 hours cannot be processed.

In most cases changes can be made within 12 hours of the order by calling 1-808-215-0235 or emailing scott@asanahawaii.com 

We can customize just about any of our products to meet with your desires! Just email or message us and we will help you start the process.

The leggings or sports bras can be machine-washed cold with like colors, but without bleach. You can tumble-dry the apparel on low heat. It can't be ironed or dry-cleaned.

Our printed apparel like t-shirts, tank tops, and hoodies can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors.
Use non-chlorine bleach only when necessary.
You shouldn't use any fabric softeners, or dry-clean the items.  All of our printed apparel can be tumble-dried on a low cycle, but hang dry works best.
When it comes to ironing, use cool iron inside-out. Do not iron the print.

Embroidered shirts also can be machine-washed cold and inside-out on a gentle cycle with a mild detergent and similar colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don't leave the clothing soaking, or lying in a pile while wet. Do not wring out the embroidered articles, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.

Our towels can be washed at any temperature, but we suggest cold/warm water. We also recommend washing the items with like colors, as the polyester fabric tends to make colors run.

The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won't diminish the quality of the embroidered design.

We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, then you can use a brush with soft bristles.